From my mate, Aidan Benland on Adam Lasnik, Google engineer:
QUOTE
Adam Lasnik House Cleaner
Adam's ability to clean up a search index is legendary. Present him with a dirty list of results and within minutes it's squeaky clean, no, cleaner than that, it's see-your-own-reflection-in-the-page clean. Believe me, not a trace of crud, spam or cruft remains after Adam's waved his digital duster over the offending SERP. Naturally his services aren't cheap, but when no amount of elbow grease can budge that troublesome black-hat cloaker, only Adam will give you the results you need. But wait - there's more! Not only does Adam solve your relevance woes, he's also a wizard at clearing up misunderstandings! Yes that's right! Unsure about which Webmaster Tool feature is the right one for you? Adam can help! Misunderstandings? GONE! Uncertainty? AWAY! Confusion? NO MORE! What a package.