tools used for usability analysis
Posted 22 January 2006 - 01:33 AM
I like to post a query in this section.
What are the tools used for usability analysis (as a usability analyst) or the tools an Information Architecture use.
I guess an Information architectures job stands above all, that is above usability engineer or usability analysis. That was the another doubt, but mainly I wanted to know about the tools they use.
Do they use this tools before the actual design, before the first prototpye(wireframe) come into action.
I was told they use this tools after requirement analysis and before the prototyping phase(???)
I heard about a tool xenu. :ph34r:
Posted 22 January 2006 - 01:48 AM
The Xenu tool is not a usability tool. It can help somewhat with accessibility, but it is really more a tool for finding broken links, and fixing that is simply basic web design.
Posted 22 January 2006 - 01:56 AM
Posted 22 January 2006 - 09:52 AM
Posted 22 January 2006 - 10:17 AM
Posted 23 January 2006 - 02:17 AM
What about the Information Architect??
Posted 23 January 2006 - 02:38 AM
I'm not aware of any great tools for this - I typically just use a written flow chart.
Posted 23 January 2006 - 03:14 AM
Edited by vicky123, 23 January 2006 - 03:15 AM.
Posted 23 January 2006 - 05:16 AM
The other night at my knitting group one of the members let go a whoop and did "the shopping cart dance." She claimed there really is a dance called the shopping cart - no guarantees on that, because I have no clue and she has a deadpan sense of humor.
Then I got a look at what she was doing on her laptop. I asked what she liked about the site, and three people instantly pitched in about good prices, followed quickly by how easy it is to find what they want, plan a project, see what's what in the shopping cart and call the 800 for polite and knowledgeable help. Policies, fees, colors and textures of yarn and information needed to figure out a project were very easy to find. No hunt and peck. As a bonus, a fourth person, a repeat customer, said she waited four weeks for her last order. Not their favorite thing, but not enough of a problem to stop anyone. They trusted the site and the business behind it.
Hello, usability reminders.
Posted 23 January 2006 - 09:49 AM
Usability Analysis. I know I tend to take some shortcuts on this. I do not have the luxury of being able to get real users to see the products I work on before they're released (although we I do have some good feedback from out testers and systems integration) But.. the biggest return with minimum effort is well defined requirements along with task analysis / use cases and persona walk throughs.
I personally consider any document that helps define a product a 'tool' that can be used to qualify the product at the end of development. While its never a great idea to use the same tools for testing as you did for building (a flaw in one will lead to a flaw not being caught in the other) one makes do with what one has to hand.
Always measure twice and cut once.
Posted 24 January 2006 - 11:23 AM
Eye tracking software
Remote testing software, such as Morae (See Tech Smith for that and other related tools)
Run a search for "remote testing" and you'll see many others.
IBM has many tools, online and for free for accessbility testing. There are toolbars for browsers to enable the ability to do accessibility and web standards testing.
Vidio camers, tape recorders, notebook paper (with a task written on it, no instructions on how to do it), and computers are tools.
All traffic analysis software, such as Clicktracks, are tools used in usability testing. These show traffic patterns, web page abandonment, how well a landing page is performing and much more.
Surveys are used a lot, as well as focus groups (there is disagreement on useful focus groups are for usability but marketing folks love them.)
For surveys, skills in creating them so that the answers bring back reliable, accurate data are needed. Ratings are interpreted into values and from that, conclusions are drawn.
Screen readers are also tools and can be used by SEO's as well to understand what their code is doing to pages that make them unusable for humans.
Posted 25 January 2006 - 03:18 AM
The first link provided by ablereach is excellent and got a good set of tools to get my things checked...In particular the accessibility toolbar, uitest.com. I will go through the other resources from this site too.
will continue this thread as I couldn't wait to say thnks.
Posted 25 January 2006 - 08:21 PM
Posted 25 January 2006 - 08:56 PM
We had wanted the new homepage for these forums to be accessible. The tool gives the page this score:
It's a nice little find from IBM, that my accessiblity mentor, Matt Bailey, got me hooked on.
Matt's Accessibility Blog
Posted 30 January 2006 - 12:54 AM
Evaluating Web Sites for Accessibility with Firefox
There is of course a difference between accessibility and usability but it seems to me you can hardly have the former without the latter
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