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CDAP - Noteworthy Examples


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#1 bwelford

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Posted 06 March 2006 - 03:52 PM

Noteworthy Examples


Perhaps the most striking evidence that cross-browser/device compatibility is not yet on everyone's radar screen, is that some major websites 'break' for important sections of their audience.

To be broken only for a few days and be corrected is not the end of the world. Others stay broken for months. It is amusing to consider why this should be so. It may be that the website owners are unaware and no one tells them. Suppose you are a prospect and are searching for a supplier. You have a number of potential suppliers. Most of them have effective websites and one doesn't, as viewed through your browser/device combination. Does this raise a question mark about their competence? Do you nevertheless switch to another browser to be able to see what they're offering? Do you let them know of your less-than-satisfactory experience? Life is too short. Why contact them with bad news? So they stay unaware of the poor impression they're creating.

In other cases, perhaps the website owner does get feedback. It could be that it's tough to fix the problem. Perhaps that slice of the audience is only 10% or 15% of the audience. So you politely thank the feedback giver and leave the website unchanged. In effect you may be ignoring a potential 20% upside on your sales. Would any thinking CEO accept such a relaxed reaction?

It's fun to muse. At the very least, major websites that 'break' can be amusing illustrations to those who realize that cross-browser/device compatibility is something to be concerned about. Below you will find two noteworthy examples of websites that 'break' for important slices of their audience.

One long-standing example is a Microsoft Business Portal for the "Great Plains" Business Software. In most browsers other than Internet Explorer, the demo appears in a small window that is impossible to view. Microsoft purchased Great Plains in 2000 for over $1 billion. This would seem to be a surprising oversight.

Another astonishing example is the Google Reader site, which came online in August 2005. This works satisfactorily in Internet Explorer and Opera but breaks in Firefox. Since this service is still in Beta, people with problems are encouraged to discuss these in the Google Groups Reader group. The problem was raised there in October 2005, but remains unfixed. Given Google's support of Firefox, this seems a surprising oversight.

Edited by bwelford, 08 March 2006 - 08:49 AM.


#2 bwelford

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Posted 20 March 2006 - 09:04 AM

As Platinax tells us, there are some Online banking struggles with IE7.

The Royal Bank of Scotland is warning users that its online banking facility will not work with Internet Explorer 7.  The warning comes as Microsoft prepares to launch Internet Explorer 7 this summer.

Some banks use somewhat antiquated online banking systems, and the Royal Bank of Scotland online banking system suffers especially from being an older set-up.  ... The system itself has only been tested to work with Windows operating systems up to Windows 2000, and Internet Explorer releases 4.0 to 6.0.

Other browser options are very limited - the Royal Bank of Scotland online banking will not work with other popular browsers such as Mozilla Firefox.  Until they finally modify their online banking system, the Royal Bank of Scotland is advising its customers to download the obscure Maxthon browser.



#3 bwelford

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Posted 31 March 2006 - 10:09 AM

UK Government websites not meeting W3C standards. This University of Southampton study shows that 61% do not comply.

Tip of the Hat to Platinax

#4 AbleReach

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Posted 05 April 2006 - 02:59 AM

www.ecomxpo.com
Online ecommerce expo, at this date the conference itself only functions with IE. Flash detection doesn't work in other browsers. Requires futzing with popup settings.

I think that hosting an ecommerce event without including non-IE browsers was ill advised.

I can imagine how developers could skip cross-browser compatability while racing to make deadline for an event, if that's the reason. However, their target audience (aka the online marketing nerd) is going to include devotees of non IE browsers.

"Marketing" should not come with significant barriers to providing a service to the target audience.

Edited by AbleReach, 05 April 2006 - 02:14 PM.



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