I don't think we've talked about this here, but one of the visitors to my blog came via Keotag. According to the Title, Keotag is a tag search for multiple engines, a tag generator and a social bookmark links generator. It has been talked about elsewhere, most recently in fellow Canadian Pam Blackstone's Blog. Looks interesting.
Keotag for Social Bookmark searches
Started by bwelford, Apr 28 2006 02:11 PM
2 replies to this topic
#1
bwelford
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Posted 28 April 2006 - 02:11 PM
#2
randfish
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Posted 28 April 2006 - 05:19 PM
Great find, Barry - I just blogged on it 
#3
Caissa
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Posted 30 April 2006 - 12:21 PM
Hi Everyone!
1)I run a small business and keep a database of all my customers. When a customer repurchases from me I know it. But I have not measured how much is repeat business. I am not sure how to do it or how significant that number would be to operating and marketing my business.
2) would consider 20% a good number in my business. The old 80/20 rule. I could see in a service industry how 80% would be good, I can also see it in a industry like tea or batteries where the products will need to be replaced once used up could be 80%, But in my business, there are only a few people who purchase more then once in a year or 2.
3)My biggest problem is overcoming the “price” wars. I have many customers who want me to match prices. I can not do this and survive because of the high level of customer support my products need. I mitigate the price by offering exclusive articles and information that none of my competitors can offer. I have positioned myself as an expert in my field. I have an independent source of testimonials. I try to make my customers feel confident that when they buy from me they will receive the service and support they need.
I would very much welcome ideas to increase my retention rate.
1)I run a small business and keep a database of all my customers. When a customer repurchases from me I know it. But I have not measured how much is repeat business. I am not sure how to do it or how significant that number would be to operating and marketing my business.
2) would consider 20% a good number in my business. The old 80/20 rule. I could see in a service industry how 80% would be good, I can also see it in a industry like tea or batteries where the products will need to be replaced once used up could be 80%, But in my business, there are only a few people who purchase more then once in a year or 2.
3)My biggest problem is overcoming the “price” wars. I have many customers who want me to match prices. I can not do this and survive because of the high level of customer support my products need. I mitigate the price by offering exclusive articles and information that none of my competitors can offer. I have positioned myself as an expert in my field. I have an independent source of testimonials. I try to make my customers feel confident that when they buy from me they will receive the service and support they need.
I would very much welcome ideas to increase my retention rate.
Edited by Caissa, 30 April 2006 - 12:22 PM.
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