Google Street View Moves Faster Than Google Maps
Posted 11 December 2009 - 02:07 PM
The curious thing is that if you do a search for the Golden Ears Bridge, you can stumble on a street view of the bridge.
This seems a major blot on Google's claims to catalogue the world of information. Perhaps since they have not monetised Google Maps, it does not get the attention it deserves.
Posted 11 December 2009 - 08:10 PM
Google's plan is to become a mapping entity in their own right...no more TeleAtlas. One of the outcomes of this may be more rapid adjustments to incorrect Maps' data. I agree with you that 6 months is a long time to wait for an update in a major and busy city. Whew!
Posted 16 December 2009 - 03:50 PM
Posted 16 December 2009 - 04:12 PM
I'll try your suggestion on reporting this and see what happens.
<later edit> I have now mentioned this in the Google Maps Forum at
Edited by bwelford, 16 December 2009 - 05:01 PM.
Posted 16 December 2009 - 09:10 PM
Please do update this thread if you see it get fixed. That way, we can see how long it took. My guess is that Google has to be getting multiple reports about something as central as this and the more they hear from folks, the better chance there is of the situation being upgraded to urgent.
Posted 18 December 2009 - 10:04 AM
For those who are interested, here is the link for the Google Maps Forum discussion.
My latest response in the thread there may be worth showing here.
In some ways it's a more fundamental problem. Google is highly product-directed rather than being customer-centric. They really need to adopt a customer-centric attitude and make sure they are delivering what customers need. It's fine for them to hide behind their computers and insist that only computer-based processes must handle everything and they will not intervene. I can for example accept that the satellite image of this area is out-of-date and does not show all the residential development that has occurred in the area.
However there are probably 0.0000001% of issues where human intervention is required and human judgement must be exercised. The recent major embarassment for Google with the adulterated image of Michelle Obama in the Google Image search was one such. I would suggest that this inability to use Google Maps for many journeys for residents in the Fraser Valley of British Columbia is another when it persists for 6 months.
Such a major problem in customer service should really get on to the radar screen of the Google CEO. I'm sure the Michelle Obama image problem did.
Posted 18 December 2009 - 11:15 AM
Since this data must be acquired when there is near zero cloud-cover, we should expect lots of holes in the coverage that are filled with images of different dates.
Posted 31 March 2010 - 01:43 PM
Thank you for updating this thread. It's good that Teleatlas found the bridge, but it is certainly taking Google longer that the 30 days they quote it will take to fix a reported problem. Very inconvenient for travelers, for sure. Mike is currently tracking how long it takes for Google to fix an entire town that is missing from the map. Trouble, trouble everywhere...
Edited by SEOigloo, 31 March 2010 - 01:43 PM.
Posted 31 March 2010 - 03:18 PM
In some ways, it's a confirmation that Google is certainly not an Outside-In kind of company. That's a term that Harvard Business School professor Ranjay Gulati has coined to describe a customer-centric kind of company. He suggests that success comes to those companies who make sure that the customer looking in from the outside is happy with what they perceive.
Given that supposedly the new mantra in Google is Mobile First, you would think they would certainly try to make sure that all these smart phones in Metro Vancouver could get the right data to move around.
Posted 07 April 2010 - 12:35 PM
Real time search! .. tell me about it.
Posted 28 April 2010 - 12:18 PM
Well done, Google.
Posted 28 April 2010 - 07:56 PM
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