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I only wanted them to stop sending me emails..... but they had to send one more!
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Posted 24 July 2012 - 09:59 AM
Classic. Just LEAVE ME ALONE!/!?!?
We have removed your email address from our list.
We're sorry to see you go.
Was this a mistake? Did you forward one of our emails to a friend, and they clicked the unsubscribe link not realizing they were in fact unsubscribing you from this list?
If this was a mistake, you can re-subscribe at:
Posted 25 July 2012 - 08:29 AM
We have received your sign-off. Please confirm this by clicking the link in the email sent to you.
Edited by send2paul, 25 July 2012 - 08:29 AM.
Posted 25 July 2012 - 08:39 AM
Just in case I wanted to read their T&Cs if I was remotely interested AFTER I'd unsubscribed???
Unsubscription from XXXX-Newsletter
Unsubscription succesfull! You have unsubscribed from the XXXX Newsletter. Please take notice of our terms and conditions!
Dear Paul Flanagan!
You have successfully cancelled your subscription to the XXXX newsletter.
Have you changed your mind? You can, of course, re-subscribe to the XXXX newsletter at any time.
Posted 25 July 2012 - 10:26 AM
Posted 25 July 2012 - 09:11 PM
Posted 27 July 2012 - 03:32 AM
This time - a TELEPHONE number???
If you have any problems please contact us on XXX XX XXXX.
Edited by send2paul, 27 July 2012 - 03:33 AM.
Posted 11 August 2012 - 01:41 AM
I can’t find an “unsubscribe” on this email – which is very annoying…. And when I log into my account I cannot find anywhere to stop emails being sent to me. Please DO NOT send me any more emails.
One of the conditions of service, is that we can send you newsletters and marketing emails about our services (but not those of any other company, nor are your details passed on), so I cannot stop emails being sent to you, while you still have an active account.
Just so I understand this - are you telling me that you cannot stop sending your own emails to me - newsletter email etc? And are you telling me that the only way to stop getting your emails from you is for me to cancel my account with you?
That is correct, part of the terms and conditions of having an account with us is that we send marketing details and mailouts to you, which contain both new products but also advise amendments to existing packages and services.
Receipt of the newsletters is a condition of service as it is a primary method of communication.
So if a customer of yours is tired of getting your own marketing emails and wants them to stop, you would rather lose a customer and their business, (because cancelling their account is the only way to stop emails being received), than simply stop sending emails to them?
Posted 11 August 2012 - 04:09 AM
We send emails out both as a marketing tool, and also to notify customers of updates to services, for example, if we were going to have a special offer on a particular package. You can filter the emails in your email client to go into a special folder and check them periodically, although we send newsletters and important advice and communication about your account out as and when it is needed from the same address.
That didn't really answer the question did it? I shouldn't have to be inconvenienced and have to make filters in my email client because Heart can't/won't do something simple like stop sending me emails. Would you agree?
Posted 11 August 2012 - 05:05 AM
And I guess that about wraps it up for that company. Remarkable.
I am sorry for the inconvenience this is causing. However I'm afraid we don't have any systems in place that we can use to prevent you from being sent these emails.
Posted 11 August 2012 - 03:25 PM
Posted 14 August 2012 - 10:02 AM
Posted 14 August 2012 - 10:52 AM
Posted 14 August 2012 - 11:07 AM
Posted 14 August 2012 - 11:29 AM
Posted 14 August 2012 - 12:04 PM
Posted 18 August 2012 - 03:17 AM
Edited by send2paul, 18 August 2012 - 03:17 AM.
Posted 10 September 2012 - 01:46 PM
Posted 11 September 2012 - 02:36 AM
Posted 11 September 2012 - 10:33 AM
There is a difference between the behaviour standard of a general interest group, i.e. webdevs on Cre8, and an individual. However, it is less of aproblem these days with the broadcast multiplier of SM. If an individual feels strongly places such as Twitter grant quite significant power... a lone voice might get missed but if a problem is common the results can be astounding. It is a matter of selecting the proper channel/platform and deciding how best to make one's point.
Probably other people complained. As we have a policy of not mentioning companies by name it is harder to encourage positive change.
Posted 11 September 2012 - 11:21 AM
Posted 06 December 2012 - 07:05 PM
Posted 15 December 2012 - 01:08 PM
Posted 30 December 2012 - 04:22 AM
So... just to summarise:
The following domain name 'Domain: XXXXXXX.co.uk' is due for renewal within 30 days.
If you want this domain to expire, or to pay for the domain now, please log into the DOMAIN COMPANY NAME customer control panel and select 'Renew Services' at:- (insert domain company URL here).
If you would like to let the domain name expire you must select this option by 11:59 PM on Mon 28 Jan 2013, after this time your domain name will be renewed.
If you do not successfully renew within 7 days of the expiry date, free services will be discontinued.
As standard .com, .net, .org, .info, .biz and .name domain names are renewed for 2 years, to alter the number of years please follow the link above.
Unless you choose for the domain to expire we will automatically renew the product using your payment details on the day before the expiry date. Domains cannot be cancelled after the renewal date.
Posted 30 December 2012 - 04:42 AM
And we'll see just how long this takes and how many emails it's going to generate before, during and AFTER!
Please wait. A member of the sales team will be with you shortly.
HOST says: Hello Paul. My name is HOST how can I help you?
Paul says: Hi HOST. I'd like to close my account with HOST and have all my details deleted from you and never receive any emails from you at all ever again - what do I do please to achieve this?
HOST says: If you raise a support ticket and request that we close down your account, we will then begin the process of cancelling your services or advising you on what you need to do to cancel the service. Once all services are removed from the account, we can close it down for you
Paul says: Raise a support ticket? I had one domain which was up for renewal - which I've now cancelled. That's it. What more do we need to do here? I just want my account closed and have all my details deleted from you and never receive any emails from you at all ever again. Surely there must be a "Delete My Account" button somewhere?
HOST says: To do this you must raise a support ticket. I am unable to do this over the live chat, I apologise for the inconvenience.
Paul says: And how long will the process take? Notoriously "support tickets" may not get a reply for 24 - 48 hrs etc? I don't wish to spend any more time associated with HOST than I have to. Can you give me any kind of indication how long all this will take please?
HOST says: You should receive a response within a half hour, so if there are no services in the account, that should be quick to be carried out.
Paul says: Okay - thanks. I'll be doing this later today. Do the support team finish at any particular time on a Sunday?
HOST says: The support team are available 24/7, so you can raise the ticket at any time and expect a response
Paul says: Okay thanks HOST, bye.
HOST says: Bye Paul
Posted 30 December 2012 - 10:44 AM
I'd like to close my account with HOST and have all my details deleted from you and never receive any emails from you at all ever again - what do I do please to achieve this?
I had one domain which was up for renewal - which I've now cancelled. That's it. I just want my account closed and have all my details deleted from you and never receive any emails from you at all ever again.
Please inform me with one last email that you have closed my account and deleted all my details from your system and that I will never hear from you again in any way, shape or form whatsoever including any future marketing emails etc.
Thanks for contacting us.
I can close your account for you if you wish but please be aware that once the account is closed, we will not be able to inform you of its closure. Confirmation of the closure will be the inability to log into your account.
Please let me know that you wish to proceed and I will get this account closed for you.
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