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Yelp,

Do they answer emails? I sent one, no response.

1) can change business name once you choose it

2) can you quickly remove you listing if you choose to?

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Most local directories are rubbish for updating info unless you have a paid listing. Bit ironic that they don't have a phone number on their website.

 

As an alternate solution try submitting the new details as this can prompt them to realise they have the old details and they'll call to clarify. Or write a tweet asking to speak to someone at Yelp, if they monitor social media they should catch it.

 

I hope that helps.

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Yelp should be ok, their biggest problem is their size. As any other big organisation (except Apple ;-) their customer service and support are slooow to respond, but they will eventually.

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Well, I needed managed to get a Google+ page reassigned in 24 hours, so after years I can write one measly line about Google doing something good!

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Yelp,

Do they answer emails? I sent one, no response.

1) can change business name once you choose it

2) can you quickly remove you listing if you choose to?

1. With regard to general emails they generally won't respond. If you challenge a review they'll typically respond, but unless it violates a clear parameter or is the kind of thing that might gather inappropriate press they generally won't drop it.

 

1. Yes. You can change business names.

2. Yelp is a directory. If a business is live and operating they will generally keep it in the directory.

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Yelp is ultimately a bullying entity...and is exercising that effort in this law case against a small firm. It is a strange case, and it seems to me they are pursuing this to warn off other small entities.

 

Meanwhile from our perspective, one of our smb's contemplated advertising with yelp for strategic reasons about 1/2 year ago and didn't go through with it.

 

Since then we've had about 12 to 15 yelp reviews...EVERY ONE FILTERED or in yelp lingo (not counted for weight). The smb has something like 6 yelp reviews showing and 30 filtered. Many of those reviewers were first time yelpers, and/or had only written a couple of yelp reviews.

 

The one that irks the bejeebers out of me is from somebody with a small body of yelp reviews, many yelp friends, a significant yelp "presence, all of this person's reviews for other entities are SHOWING. The one written for our small business is FILTERED/ NOT Counting.

 

Those arm twisting b@stards at Yelp

 

Big web entities get away with bloody murder on the web. In the US they have strong free speech protections. These are laws and protections that have become perverted relative to web power.

 

Its a tough world out there.

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